Manager, Digital Experience and Service Success
Published on PakJobsGlobal:
At a glance
- Employer
- Grab
- Location
- Petaling Jaya, Malaysia
- Industry
- Technology and digital platform services
- Employment type
- Full-time
- Posted by source
- 22 Oct 2026
About this opportunity
Manager, Digital Experience and Service Success — Grab
Location: Petaling Jaya, Malaysia. Full-time vacancy.
Responsibilities
Lead digital support delivery for Malaysia and Singapore, managing automation, digital content and service-success teams. Responsibilities include translating regional strategy into team roadmaps and improving self-service journeys, automated resolutions and content quality. The role reports to the Customer Operations Excellence senior manager and is onsite in Petaling Jaya.
Requirements
Applicants need at least five years in digital customer experience, chatbot/automation management or product operations, with direct people management. Conversational AI, NLP, UI/UX and analytical capability are requested. English and Bahasa communication are required, with familiarity with Malaysia/Singapore operational contexts highly preferred.
Eligibility and application
Nationality, residency, work authorization and visa sponsorship conditions are not stated; this does not establish unrestricted eligibility. Salary and closing date are not disclosed.
Apply through the official employer application route. Read the original vacancy before submitting your details.
Share this job
PakJobsGlobal summarizes third-party vacancies for information only. Always confirm dates, requirements, employer identity and application instructions on the linked source.